Effective Date: 24/02/2025

Welcome to Car Mechanics. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (carmechanics.in), use our services, or interact with us in any way. Please read this Privacy Policy carefully. By using our website and services, you consent to the practices described in this document.

1. Information We Collect

We collect both personal information and non-personal information from our users to provide efficient and high-quality services.

1.1 Personal Information

When you interact with us, we may collect the following personal details:

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Vehicle Information (Make, Model, Year, Registration Number)
• Payment Information (when you use paid services)
• Booking/Service Details
• Emergency Contact (if provided for roadside assistance)

1.2 Non-Personal Information

We may also gather non-identifiable information automatically, including:

• IP Address
• Browser Type & Version
• Operating System
• Device Information
• Pages Visited on Our Website
• Time and Date of Visits
• Cookies and Usage Data

2. How We Use Your Information

The information collected is used to provide, improve, and personalize our services. Specifically, we use your data to:

• Process bookings and service requests
• Communicate appointment confirmations and updates
• Provide 24/7 roadside assistance (if requested)
• Send reminders for regular car maintenance
• Respond to inquiries and customer support requests
• Improve website functionality and user experience
• Send promotional emails, offers, and newsletters (if you opt-in)
• Ensure safety and security during transactions
• Comply with legal obligations and resolve disputes

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

• Service Partners: To complete your service request (e.g., towing companies, parts suppliers).
• Payment Processors: To securely process payments and transactions.
• Legal Compliance: If required by law, court order, or to protect our legal rights.
• Emergency Situations: In cases involving safety threats or emergencies.
• Marketing Agencies: Only if you have consented to receive promotional content.

All third-party vendors are contractually obligated to protect your data and only use it for the services they provide.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, personalize content, and analyze site traffic.

• Essential Cookies: Enable core functionalities like booking appointments.
• Performance Cookies: Help us understand website usage patterns.
• Marketing Cookies: Used to deliver relevant ads and promotions.

You can manage cookie preferences through your browser settings. However, disabling cookies may impact your experience on our website.

5. Data Security

We prioritize the security of your data. We employ industry-standard measures, including:

• SSL Encryption for data transfer
• Firewalls and Intrusion Detection Systems
• Secure Payment Gateways
• Regular Security Audits

While we strive to protect your data, please note that no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request the removal of your data (subject to legal limitations).
• Withdraw Consent: Opt-out of marketing communications at any time.
• Data Portability: Request your data in a transferable format.

To exercise these rights, please contact us at carmechanics2906@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media or partner sites). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal data.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal data, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any updates on this page with the “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

Car Mechanics
📍 Udhyog Vihar Phase 4, Gurgaon, Haryana
📞 8882081272 | 8123615940
✉️ carmechanics2906@gmail.com
🌐 carmechanics.in